Refund Eligibility and Time Limit Rules
IT Cosmetics US Shop implements a unified global refund policy applicable to all orders purchased on itcosmeticsusshop.com, with no regional differences in refund standards. Customers who are not satisfied with purchased products can apply for returns and refunds within 60 days from the date of order delivery completion, which fully covers conventional customer after-sales demand cycles. To qualify for a refund, the returned products must remain in original condition, with intact packaging, unopened or unused status, and complete product accessories. Products that are damaged due to personal use, improper storage, or artificial damage without product quality problems will not be eligible for refund application. All refund applications will be reviewed strictly in accordance with unified standards to ensure fair treatment for all global customers.
Refund Processing Cycle and Method
After our warehouse receives and verifies the qualified returned products, the official refund process will be initiated immediately. The unified refund processing cycle is 5-10 business days, and the refund amount will be returned to the customer’s original payment account and original payment method. All refund settlements are based on USD as the unified currency unit, consistent with the order payment currency standard. No additional handling fees will be deducted from qualified refund amounts. The specific arrival time of the refund may be slightly affected by the processing rules of different payment platforms, but we will complete the internal review and fund transfer within the specified 5-10 business days to ensure efficient refund processing.
Special Refund Provisions and Application Process
For orders with product quality problems, wrong product delivery, or damaged goods during transportation, customers can apply for priority refunds after providing valid proof materials, and we will waive additional review steps appropriately on the premise of compliance. Customers need to submit refund applications via official customer service email
[email protected], attaching order number, product photos, and relevant proof materials. Our service team will review the application within the shortest time and inform customers of the review result. We reserve the right to reject refund applications that do not meet the policy requirements, and will provide detailed and clear reasons for rejection to ensure transparent and standardized after-sales refund services.
